team leader call center

Job Title:	team leader call center
Education:	Bachelor’s Degree
Location:	Egypt, Cairo
Category:	Customer Service/Support, Operations/Management, Sales/Retail
Description:	Identify opportunities to add value beyond taking the call to relevant business areas (e.g., sales, marketing, product development, etc.) Check daily on the process are to complying the policies. Ensure that all relevant communications, records, and data are updated and recorded. Help the supervisor in designing the work schedules and maintain appropriate staffing levels including shift patterns and the number of staff required to meet demand. Communicate with the Supervisor regarding any salary changes, promotions, transfers, and disciplines Ensure that Exclusive Doctors are being better promoted. Ensure advising clients on products and services available; using the doctor’s expertise present in the team Implement the technical specifications, productivity, quality, and customer-service standards. Handle the advertisement of new updates Attend the Visiting Doctors meeting to stand on the new updates. Help in preparing the call scripts and making sure its implemented Mentor agents with script modifications. Receive and perform regular quality assurance checks, and ensure emergency calls over the clock. Prepare performance reports for the agents by collecting, analyzing, and summarizing data and trends in order to communicate it to the supervisor. Review the performance of each Agent at the departmental objectives discussion appraisal Coach, motivate, and evaluate the agents Provide call center personnel with guidance in handling difficult or complex issues or problems so they can be resolved effectively and efficiently. Handle the cancellation and modification for upcoming Clinics Handle online bookings. Build an outstanding service experience through a good understanding of clinic operations and procedures. Establish effective communication between him/ her and his / her peers in order to accomplish the Departments goals.
Qualifications:	– Must be EX Dermatology and Cosmetology Field.(important) Excellent To Fluent English Level . Females are preferred. Work Located In Maadi Social And Medical Insurance are Provided. Excellent orientation towards Customers’ expectations. Good level of commitment, accuracy, and urgency. Excellent capability to effectively meeting deadlines. Excellent Compliance with the company’s policies Highly Customer-oriented Strong knowledge of Microsoft office. Good command of English Expert interactive communication skills, both verbally and written Good leadership, decision-making, and problem-solving skills. Strong negotiation and persuasion skills. Expert ability to work under continuous stress Good ability to identify, define, analyze, and prioritize problems and situations, and develop appropriate solutions.
Contact:	Apply

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