Call Center Representative

Egybell is hiring a Call center representative for a well-known Engineering company.

roles and responsibilities 

• Handles all the incoming/outgoing calls of the call center.

• Provides best possible service to the customers to achieve highest level of customer satisfaction.

• Handles all the enquiries, requests and complaints received via all channel available.

• Fully understand and adhere to company policies and procedures that generates personal and professional credibility and trust.

• Respect and apply company vision, mission, and values.

• Fully understand both individual and company objectives and works on achieving them effectively and efficiently.

• Use the available tools and systems to provide the correct information to the customer.

• Escalate problems, report suspected fraud and provides relevant feedback to the right channels.

• Keep up to date with all the services and products.

•Resolve all customer complaints, requests, and inquiries within the pre-determined SLA’s.

•             Bachelor’s degree “Preferably Engineering background.”

•             Experience needed 1 to 2 Years.

•             Excellent Command of English

•             Basic Command of French

•             Good Command of MS Office

•             Very good communication skills

Call Center: Office based

From Saturday to Thursday “9 hours” 

starting From 8.30 to 5.30  Or 9 to 6