Customer Relations Specialist

Responding promptly to customer’s inquires by maintaing a positive, empathetic and professional attitude towards customers at all time.

Customer Care Specialist will communicate with customers throughout various channels: 

-MITCHA Customer Care Email.

-Mitcha’s Intercom Live chat.

-Facebook Inbox and comments.

-Instagram DMs and comments.

-Customer Care Cell phone.

-MITCHA’s landline.

· Help customers with complaints and questions, give customers information about products and services and guide them to shop on MITCHA.com to achieve sales target.

· Process returns and exchanges by replying to the customers and explaining to them the return process and policy, then communicating the return request to the operations department.

· Keeping records of customer interactions, transactions, comments and complaints in the monthly reports

· Help promote sales by reviewing the most requested items from the customers and communicate them to MITCHA’s buyer and merchandiser for restocking.

Excellent knowledge of English and Arabic.

Excellent communication and interpersonal skills.

Outstanding negotiation skills with the ability to resolve issues and address complaints.

Team player.

Fast learner.