Receptionist – Front Desk

Position summary:

The receptionist is the front desk representative of our dental office. You will be the first person a patient speaks to, and you are an important part of establishing the patient’s relationship with the office, attend to patients on the phone and in person. Co-ordinate and organize appointments and administration to facilitate the efficient running of the dental office.

Duties and responsibilities:

The duties of the Receptionist include, but are not limited to:

• Greeting patients as they arrive.
• Answering and managing incoming calls in a timely and polite manner.
• Scheduling and cancelling patient appointments.
• Scheduling next appointment for patients before leaving the clinic.
• Completing and filing insurance forms and dental billing records.
• Translating dental services into proper billable codes.
• Managing office inventory and supplies.
• Communicating with dental supply vendors.
• Handling test results including x-rays.
• Handling Lab deliveries.
• Office duties including document filing, scanning, and creating new files.
• Use dental software for patients filing and appointments management.
• Monitor people coming and going through the reception doors.
• Register new patients according to established office protocols.
• Assist patients to complete all necessary forms and documentation.
• Verify and update patient information.
• Inform patients of dental office procedures and policy.
• Move patients through appointments as scheduled.
• Enter all relevant patient information into data system.
• Maintain and manage patient records in compliance with privacy and security regulations.
• Respond and comply to requests for information.
• Confirm upcoming appointments and recalls according to office protocol.
• Check daily appointment schedule.
• fill in cancellations and no-shows.
• Dispatch lab work appropriately.
• Collect and receipt payments from patients at time of treatment.
• Inform patients of financial treatment plan options.
• Arrange payment schedule with patients.
• Update  and manage patient education materials in reception area.
• Maintain a professional reception area.
• Safeguard patient privacy and confidentiality.

Qualifications & Skills:

• Bachelor degree of higher education.
• English language Fluency is a must. 
• Excellent phone and in-person communication skills.
• Organization, time management and multitasking abilities.
• An understanding of dental office procedures and workflow.
• Computer literacy in basic applications like email and Microsoft Office.