Chat Specialist – Cairo – Egypt

About Us

Vezeeta is a global booking powerhouse serving and empowering patients in each step of their healthcare journey with knowledge and data. Trusted by patients, healthcare providers and medical industry leaders around the globe to facilitate and enhance healthcare accessibility and quality. Currently serving more than 4 million patients across 5 countries, with over 20,000 healthcare providers listed on our platform, Vezeeta is transforming the healthcare experience of patients, by digitally streamlining their healthcare journey, and enabling them to search, book and review the best doctors and medical services.

Our organization is quickly growing, generating demanding roles for like-minded individuals – with plenty of room for professional and personal growth. If you think you share our belief in redirecting possible healthcare pains into productive tech-enabled solutions we’d love to hear from you. We are present in Egypt, KSA, Lebanon, Jordan, UAE, Kenya, and Nigeria.

The Role

As a fundamental member of the Operations Team, you will play a significant role in contributing to the growth and success of Vezeeta. This is a position that will see you gain experience and skills in a wide range of areas as well as work at the forefront of the health-tech industry.

Responsibilities

• Manage large amounts of chats in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Troubleshooting Software problems, case upload issues.
• Handling Requests regarding Case Status update
• Coordinating internal requests from other departments related to cases that are missing information required from the customer.
• Meet team’s qualitative and quantitative targets

• Bachelor’s degree with a concentration in Business Administration preferred
• 1+ years of experience in Live Chat Specialist role.
• Track record of over-achieving quota
• Strong & quick typing skills.
• Familiarity with ticketing systems and customer-oriented processes
• Strong communication skills in English & Arabic.
• Ability to work in fast-paced environment.
• Ability to multi-task and to handle high volumes of requests, all while creating a six-star experience for our customers.
• People-centered, supportive, flexible and a team player.
• Have flexibility in your working hours to define your shifts with your Team Leader and be willing to work weekends.

Areas that Add to Your Strength

If you are…

• Agile: You can live, adapt and help others survive every change around you in the organization.
• Enthusiast: You possess a zest for the job — smile easily and have a positive, eager, and responsive attitude.
• Negotiator: You navigate the negotiation process that achieve mutually beneficial results.
• Organized: You own the world if you leave your car keys to find them in the same place every time.
• Influencer: You communicate with others, they listen, they process and then act on what you said

Benefits 

We believe that our people are the main drive of success in Vezeeta. That’s why we find generous and innovative ways to thank employees for their hard work and dedication. We have a whole host of benefits to help you enjoy work to the full.

• An opportunity to be part of a highly professional and dynamic team working around the world.
• A competitive benefits package including private medical schemes.
• An unparalleled personal and professional growth where you will learn from the best and grow like nowhere else.
• A flexible working environment – we appreciate that life is busy, so when operationally possible, remote working is also available.
• Unlimited vacation time
• Free music – stream your own music right at your workstation and work accompanied by your favorite tunes
• Team Building activities and Culture Days