Customer Service Executive

Job Title:	Customer Service Executive
Experience:	1 to 3
Education:	Bachelor’s Degree
Location:	Egypt, Cairo
Category:	Customer Service/Support
Description:	Attend to all walk in customers’ needs promptly Serve Walk-in customers and provide full information and advice. Manage and meet customer expectations Sustain high customer satisfactory service level Provide excellent customer service for clients as per CS standards Attending to customers and fulfill their requirements, solve their problems, follow up their cases and update them. Promote campaigns for customers Ensure customer satisfaction at all times Handle all outstanding reports and close the related cases on daily basis. Close pending cases on a timely manner. Adhere to company HSSE, compliance and sustainability corporate policies. Ensure timely resolution of customer complains to retain customers Contribute to meeting the annual/quarterly targets. Develop and maintain an effective relationship with existing customers Coordinate with operations / CS to satisfy customers’ needs Ensure KPIs are met (targets, visits, opportunities, number of new accounts) Ensure privacy and confidentiality of customer data in line with the company data security policies Reporting any information that might impact company image, brand or functioning Collaborate with the team to achieve its objectives Facilitate the flow of information horizontally and vertically Keep a record of customer visits and update the CRM system regularly Cross-sell and upsell Ensure the integrity and accuracy of data updated in the CRM system Create and update regularly a prospect plan to know where to focus to gain new clients Ensure having valid customer contracts and ensure they are renewed on time Adhere to company HSSE, compliance and sustainability corporate policies and standards Achieve set targets and productivity KPIs Achieve ACP targets where applicable Generate sales leads and acquire new customers Generate revenue from cross-selling and upselling Ensure that overdue collections and problematic cases are resolved with the customers in a timely manner
Qualifications:	Males Only Excellent communication skills Fluent English and Arabic is a must Presentable Problem solving skills Accuracy and attention to detail Excellent command of written and spoken English is a must. Proven negotiation and influencing skills. Unlimited resilience, drive, energy and talent.
Salary:	4000 to 5000
Contact:	Apply

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