Housekeeping Quality Assurance Specialist

Job Title:Housekeeping Quality Assurance Specialist
Experience:3 to 5
Education:Bachelor’s Degree
Location:Egypt, Cairo
Category:Customer Service/Support, Hospitality/Hotels/Food Services, Quality
Description:
  • Responsible for projects located in the same area and reports to the Direct Manager
  • Develop monthly report including all necessary analyses
  • Inspection once per week and do monthly staff meetings
  • Hold monthly meetings with clients and handle all HR issues including transfers, overtime, promotions, adjustments, missions, etc.
  • Inspect equipment regularly and follow-up with the technician all repairs needed
  • Do monthly stock orders and make sure that ISO files are kept up to date
  • Manage disciplinary action against staff who breach the rules
  • Develop and monitor monthly leave schedules
  • Monitor absenteeism and sick leave
  • Monitor resignations and turnover
  • Solve wage queries and give feedback to staff
  • Follow up with staff medical queries
  • Check and deliver invoices if needed
  • Follow up with monthly payments when needed
  • Handle pest control service and manage coordination with the sub-contractor
  • Handle landscaping service and manage coordination with the sub-contractor
  • Allocating staff according to operational requirements
  • Develop work and action plans
  • Review annual leave schedules
  • Monitor applying health and safety procedures
  • Handle renewals of contracts with clients and sub-contractors
Qualifications:
  • 3-5 years of experience.
  • Microsoft Office.
  • Computer skills.
  • Fresh graduates from Tourism & Hotel’s graduates are preferable.
  • Excellent English.
  • Bachelor’s degree is a must.
Contact:

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Posted in Customer Service/Support Hospitality/Hotels/Food Services Quality