IT Help Desk Specialist

 Published Date: August 15, 2021
Job Title:IT Help Desk Specialist
Experience:1 to 2
Education:Bachelor’s Degree
Location:Egypt, Cairo
Category:IT/Software Development
Description:
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to queries either in person or over the phone.
  • Write training manuals.
  • Train computer users.
  • Maintain daily performance of computer systems.
  • Respond to email messages for customers seeking help.
  • Ask questions to determine nature of problem.
  • Walk customer through problem-solving process.
  • Install, modify, and repair computer hardware and software.
  • Clean up computers.
  • Run diagnostic programs to resolve problems.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Install computer peripherals for users.
  • Follow up with customers to ensure issue has been resolved.
  • Gain feedback from customers about computer usage.
  • Run reports to determine malfunctions that continue to occur.


 

Qualifications:
  • Excellent troubleshooting windows and office issues.
  • Excellent troubleshooting Internet and Network issues .
  • The ability to quickly acquire information.
  • flexible working hours (Nightshift – Overtime).
  • CCNA and Basic MCSA .
  • Maximum age 27
Contact:
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Posted in IT/Software Development