Telesales Quality Control/Performance Executive

 Published Date: August 9, 2021
Job Title:Telesales Quality Control/Performance Executive
Experience:2 to 7
Education:Bachelor’s Degree
Location:Egypt, Cairo
Category:Customer Service/Support, Quality, Sales/Retail
Description:
  • Participates in design of call monitoring formats and quality standards.
  • Performs call monitoring and provides trend data to site management team. 
  • Uses quality monitoring data management system to compile and track performance at team and individual level.
  •  Performs monitors of customer care email responses.
  •  Participates in customer and client listening programs to identify customer needs and expectations.
  • Provides actionable data to various internal support groups as needed.
  •  Coordinates and facilitates call calibration sessions for call center staff.
  • Provides feedback to call center team leaders and managers.
  • Prepares and analyzes internal and external quality reports for management staff review.
  • Perform other duties as assigned
Qualifications:
  • Graduated from any reputable University.
  • Cairo Residence.
  • English level: Very Good.
  • At least 2 years of Experience in Tele-sales field.
  • At least 1 year of experience in Tele-sales Quality Control (QC)/Performance field.
Contact:
Apply

Collected from:

Posted in Customer Service/Support Quality Sales/Retail