Payments Integration Specialist

• Works with online merchants and stores to integrate their websites with Opay Egypt – Payment gateway platform. 
   
• ii. Support the integration activities and technical support for payment gateway business.
   
• iii. Support the onboarding activities and configuration of PGW partners as well as business and risk approvals follow ups.
   
• iv. Provides ongoing integration monitoring and technical support to merchants/partners. 
   
• v. Ensures a high quality of service, troubleshooting merchants technical issues in real-time, in cooperation with their development teams.
   
• vi. Responsible for technical and business communication with partners including banks and other financial institutions. 
   
• vii. Communicates merchant needs to the Opay Egypt product team, to improve people’s experiences with our products.
   
• viii. Provides on-call support deliver impactful results and assistance, through data based root cause analysis.

Requirements

• Bachelor’s degree in IT, Computer science related field or relevant experience.
   
• ii. 2+ years of operations experience (preferably in the Payments or FinTech company).
   
• iii. Good technical understanding of online payment processing flows (Merchants, Acquirer Banks, Issuers bank)
   
• iv. Basic understanding in one or more of the following language PHP, Python, , Objective-C/C++, Swift, Java, or C#
   
• v. Excellent analytical, deduction, and problem-solving skills.
   
• vi. Good written and verbal presentation skills