Clinical Support Engineer & Customer Service – Alexandria

Job Description

• Attending Cochlear Implant surgeries and giving technical support.
• Attending Cochlear Implant Fitting in hospitals or at Doctor’s centers.
• Technical support & troubleshooting at Sigma office
• Support doctors at their clinics with software troubleshooting for cochlear implants patient needs”.
• Support medical conferences and workshops were takes a place for launching new products and/or doctors’ training.
• Handling online sheets for patient databases.
• Providing help and answers to the customers’ technical issues, through the identification of the problem itself, research on answers, and provision of the right guidance in cooperation with the team.
• Support cochlear implant recipients on how properly they use the products and increase the level of awareness and troubleshooting on the devices they use.
• Providing users support via phone calls, for more detailed’s information, you may extend the support through emails.
• Understand and troubleshoot technical related issues
• Working on ERP system
• Prepare a monthly detailed report to the head of the customer service.
• Motivate customers to acquire new technologies, including an upgrade to the sound processor, wireless accessories, and spare parts.

• Education: Biomedical Engineering
• Very good in English language (written & Spoken)
• Experience from 1-2 years
• Attention to detail and good problem-solving skills.
• Excellent interpersonal skills.
• Good written and verbal communication.