Travelholic Group is hiring Front Desk Receptionist

Job purpose: 

The main purpose of this position is responsibility for checking-in and checking-out  procedures , making sure that the receptionist is following Travelholic Hospitality protocol giving our guests the best experience, 

Dealing with Hotel guests in a friendly and caring manner according Travelholic procedures and Leading Quality Assurance (LQA) standards. At all times, he/she must display a professional and positive image of the hotel as they play a crucial role in the first and last impression the guest receives of the hotel.

Key Accountabilities:

• Check in the arriving guest and check out the departing guests in a friendly and caring manner according to Travelholic and Leading Quality Assurance (LQA) standards.
• Upon check in, register guest and assign rooms. Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards. Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Verify the guest’s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers.
• Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests.
• Keep themselves informed of product and service knowledge as well as the hostel daily and meeting activities.

Possess a working knowledge of the room reservation procedures

Desired Skills & Qualifications: 

• Ability to work and communicate in multinational environment, including oral and written language skills in Arabic and English; Any Additional languages are a plus.
• Operational knowledge of front desk operations.
• hotel experiences.
• Knowledge of main websites channels used for reservations . 
• Conducts monthly audit to ensure compliance with company and brand standards
• Communications skills.
• Basic knowledge of hotel operations & Computer systems, including Microsoft Office (Word, Excel and PowerPoint) and Opera; Basic Knowledge of Micros is a plus.
• Passion for hospitality and the European elegance of service.