Operations and Customer Support

1. Receiving calls and Messages from customers 24 hours a day.

2 . Providing  support to solve all customers’ problems and evaluating the appropriate solutions such as maintenance, accidents, etc..

3 . Follow up on reservations and availability on the company’s websites.

4 . Follow up on direct orders and audit the data of new customers.

5 . Communicate with departments to solve problems.

6 . Develop daily plans for the distribution of cars in the sites.

7 . Preparing daily, monthly reports.

8 . Direct communication with site officials and the concerned department to provide solutions to clients.

9 . Follow-up and estimate accident reports.

10 . Follow-up operations on the application and intervention in the event of any problems and follow-up to solve them.

11 – Submit the fleet movement plan on a daily basis to the movement coordinators.

1. Graduates Only
2. 5 Days Work, 2 Days off
3. Rotational shifts
4. Team Work Very helpful
5. A minimum of 2 years of experience in a call center environment
6. Excellent data entry and typing skills