IT Help Desk Technician

AlAlamein International University at New Alamein City is looking for strong candidates to fulfill the open “IT Help Desk Technician” Position.

• Diagnose and troubleshoot technical issues, including account setup and network configuration.
• Track computer system issues through to resolution, within agreed time and task limits.
• Set up hardware and install and configure software and drivers.
• Install well-functioning LAN/WAN and other networks and manage components (servers, IPs etc.).
• Manage security options and software in computers and networks to maintain privacy and protection from attacks.
• Perform regular upgrades to ensure systems remain updated.
• Troubleshoot system failures or bugs and provide solutions to restore functionality.
• Arrange maintenance sessions to discover and mend inefficiencies.
• Keep records of repairs and fixes for future reference.
• Offer timely technical support and teach users how to utilize computers correctly.
• Direct unresolved issues to the next level of support personnel.
• Contributes to the overall success of the University by performing all other duties and responsibilities as assigned.

• An Associate’s degree/certifications in computer science or related field.
• At least 2 years of experience working in a help desk environment.
• A strong working knowledge of computer systems, networking, hardware, and software.
• Good problem-solving, analytical, and team-working skills.
• Excellent communication and interpersonal skills.
• Available to work regular overtime
•  An openness to learning new technologies.

Only shortlisted candidates shall be contacted for the interview process.