Customer Service Representative (Ain Sokhna)

Job Title:	Customer Service Representative (Ain Sokhna)
Experience:	1 to 3
Education:	Bachelor’s Degree
Location:	Egypt, Cairo
Category:	Customer Service/Support
Description:	Interact with customers to provide information in response to inquiries, ensure customer satisfaction. To resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem and following up to ensure resolution. Update client’s account data on the company website to follow up payment status, review contracted unit updates. Update client’s records on CRM application to acquire any changes in the client information such as: (Contact person – Mobile – Address – Email). Handle all the contract preparation process. Respond to all inquiries related to the contract; expected delivery date or any changes/updates to the project phases. Manage all the after-sales service with the clients. Prepare all the reports and documentation regarding the clients.
Qualifications:	Proven working experience as Customer Service Specialist not less than 1 year Excellent Communication, Presentation, and problem-solving skills. Excellent user of CRM System, Excel, and MS Office . Very good English level. Very presentable Customer orientation and ability to adapt/respond to different types of characters
Contact:	Apply

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