English Customer Service Representative

 Published Date: July 28, 2021

Job Title:	English Customer Service Representative
Experience:	1 to 3
Location:	Egypt, Cairo
Category:	Customer Service/Support
Description:	Handle  inbound and outbound calls in a timely manner Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Build sustainable relationships and engage customers by taking the extra mile Meet personal/team qualitative and quantitative targets Provide support and information about rideshare and app-based transportation services (by email)  Coordinate office activities and operations to ensure efficiency and compliance with company policies / procedures  Create and update folders and databases with personal, financial and other data  Process and manage customer accounts  Own and manage customer engagement and interaction ensuring all agreed quality attributes are met and exceeded  Contribute to our Client’s brand image and improvement of services
Qualifications:	Fluency in English is a must  Flexibility with rotational shifts Strong phone and verbal communication skills along with active listening Customer focus and adaptability to different personality types Ability to multi-task, set priorities and manage time effectively
Contact:	Apply

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Posted in Customer Service/Support