General manager for travel agency

A travel agency general manager plans, organizes, directs and controls the operations of travel-related organizations. 

Co-ordinate and direct the activities of staff, overseeing not only the day-to-day tasks, but the hiring, training and evaluating of staff members as well.

Research new products and destinations, often by traveling to them and experiencing first hand the services available.

Strong written and verbal communication skills

Proven sales and marketing abilities

Use operations management skills, such as establishing work plans and objectives

Use financial management skills, such as overseeing budget

Use sales and marketing skills, such as determining potential markets

Co-ordinate merchandising functions through retail buyers

Organizational and planning skills

Customer service skills

Human resource management skills

Research skills

Travel and management experience

Strong leadership and team-building skills

Time and risk management skills an asset

Several years of related retail sales experience with increasing levels of responsibility is required

Diploma or degree in tourism, business or management may be necessary