IT Support Engineer

Job Title:	IT Support Engineer
Experience:	2 to 4
Education:	Bachelor’s Degree
Location:	Egypt, Cairo
Category:	IT/Software Development, Engineering – Telecom/Technology
Description:	Apply all the company standard setting for and computer and make sure standards are updated/maintained for all software and hardware versions Resolve, escalate and follow up on desktop, network, telecom issues Provide on-going maintenance of desktops, Laptops and printers To quickly become proficient in any new related tool introduced into the company to be able to support the business. Keep logs of all desktops, laptops software licenses and make sure that all software are licensed Manage hardware spares and consumables stock for all computers and Printers Updating self-help documents on the service desk manager so employees can try to fix problems themselves Provide general user training and support for all customers Monitor Software usage, installation on the devices and report any irregularities Demonstrate effective management for Incidents & service Requests. Regular feedback to the business till its resolution & providing the available workaround to eliminate the impact on Business. Responsible on the IT stock in terms of purchasing and monitoring. Handle daily tasks, provide usual support and gain new knowledge
Qualifications:	Experience 2+ years as IT help desk of Support engineer. work experience as a Technical Support Engineer or Desktop Support Engineer Hands-on experience with Windows/Linux/Mac OS environments Good understanding of computer systems, virtual Desktops and other tech products Ability to diagnose and troubleshoot basic technical issues Familiarity with remote desktop applications and software Excellent problem-solving and communication skills
Contact:	Apply

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