Quality Assurance Specialist

 Published Date: July 26, 2021

Job Title:	Quality Assurance Specialist
Education:	Bachelor’s Degree
Location:	Egypt, Giza
Category:	Quality
Description:	Monitoring the transactions to ensure all staff are in compliance with the process and to evaluate the agents’ performance Identify Consultants’ performance and plot the needed PIP enhancing team performance Enhance the team members sales skills Using quality monitoring data management system to compile and track performance on program/team/individual levels Conduct regular coaching with Consultants to improve and/or enhance their performance Releasing newcomers after the shadowing process. Preparing and analyzing internal and external quality reports for management staff review Coordinate and facilitate call calibration sessions for the staff
Qualifications:	Very Good English command 2 years experience in quality monitoring Excellent sales skills Customer service oriented Excellent communication & presentation skills Tourism & Call Center Experience is A must GDS Experience (Amadeus) is A must COPC knowledge is a huge plus Performance Management skills Ability to monitor and coach team members Analytical ability and root cause analysis Problem analysis and problem-solving developing business
Contact:	Apply

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Posted in Quality