Client Relations Executive (Customer Care Representative)

Main Job Duties:

• Manages incoming calls to the Hotline, email, and social media inquiries in professional, positive, and high standards in terms of language, listening, and communication skills.
• Resolves issues by following predefined scripts, advising appropriate actions; redirect or escalate certain cases to the concerned parties or other departments within the time limits
• Performs outgoing calls to follow up with clients on complaints and/or question resolution status and collects more information to ensure resolution and client satisfaction.
• Helps sales generate leads, by Identifying potential leads and forward to sales reps.
• Enters data and maintains records/updates of customer queries and complaints on the CRM system.
• Collaborates with the immediate team, sales team, and other company departments to ensure overall customer satisfaction.
• Follows CRM procedures, guidelines, and policies regarding the day-to-day tasks and any future assigned tasks.

Working Conditions:

• Rotational shift (that includes Weekend Friday & Saturday).
• This job is mostly over the phone, however, it may require face-to-face meetings with clients.
• Employees may be required to travel by means of air, bus, or ground for any business need.

Qualifications:

• Bachelor’s degree in Business Administration or any related field.
• Fresh graduate or with 1 – 2 years of experience.
• Proficient in MS Office, CRM system is a plus.
• Excellent oral and written English, as well as Arabic, is required, any extra language is a plus.
   

Skills & Abilities:

• Excellent communication, interpersonal and presentation skills.
• Strong phone, email, and social media skills.
• Customer orientation.
• Strong investigative, analytical, and problem-solving skills.
• Attention to detail.
• Respect the importance of confidentiality.
• Ability to work under pressure.
• Team Oriented.