Ticketing Supervisor

 Published Date: July 23, 2021

Job Title:	Ticketing Supervisor
Education:	Bachelor’s Degree
Location:	Egypt, Cairo
Category:	Sales/Retail, Tourism/Travel
Description:	Receive inbound calls for International & Domestic Air Amendment inquiries from customers. Hands-on reservations and ticketing in line with both airlines and company’s internal administrative and financial processes Administering airline host systems, including sign-in allocations. Answer customer queries, as well as probe the customer to obtain full understanding of what information is being requested. Assist customers with the changes requested using GDS Tools (Amadeus). Document all calls with regards to participant inquires accurately using Salesforce CRM. Follow up (Call and Email) with customers in case of pending / escalated issues. Provide end-to-end support when it comes to Trip Amendment. Communicate clearly and effectively with customers Deliver Outstanding Customer Experience to each and every Customer who has called in.
Qualifications:	Fluency in English. Excellent Amadeus User (Issuing, Reissue, Re validation). Minimum 4 years Proven work experience as a Ticketing Supervisor Call Center Background. Strong sales skills and commercial awareness. Ability to interact, communicate and negotiate effectively Sound knowledge of domestic and international travel trends. Degree in Hospitality, Travel, Tourism, Business or relevant field
Contact:	Apply

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Posted in Sales/Retail Tourism/Travel