Virtual Assistant Supervisor

– Following up with TLs on updates and cases 
– Having regular 1:1 meetings for developmental purposes
 – Having skip-level meetings with VAs to discuss their goals, concerns, and communication with their team leaders 
– Coaching team leaders on leadership skills such as: how to motivate, how to coach, how to give constructive feedback.. Etc. 
-Shadow meetings with TLs to evaluate communication and investigate cases 
– Follow up with Tls on cases/updates 
– Shadow in Tls team meetings to make sure communication is at its best 
– Have meetings with Tls for updates to ensure work is flowing smoothly with no issues 
– Skip level meetings with VAs to hear their concerns and ways of development 
– Create sheets to help ease the TLs work – Coaching sessions with Tls and VAs to improve work experiences – Provide support & advice for the Tls in their decisions 
– Work on personal and teams’ development plans 
– Follow up on training with the team

• Bachelor’s degree in a relevant field 
• Attention to detail 
• Excellent communication skills 
• Fluent spoken and written English 
• Problem-solving skills 
•  Ability to teach, mentor, and coach 
• Positive attitude 
• Time management skills 
• Ability to delegate when needed 
• Ability to provide effective feedback 
• Creative and good at creating and implementing systems