Call Center Agent (Medical Insurance)

Job Title:	Call Center Agent (Medical Insurance)
Experience:	1 to 2
Education:	Bachelor’s Degree
Location:	Egypt, Cairo
Category:	Customer Service/Support
Description:	Build a customer-oriented focus in the Call Center by providing quality actions and resolutions to their concerns and queries. Follow communication/update expectations with clients, in accordance with the company policies, scheme or agreed time frames set. Answer inbound calls as well as assist customers who have specific inquiries Build customer’s interest in the services and products offered by the company Provide personalized customer service of the highest level Update the existing database with changes and the status of each existing/prospective customer/member Document details of telephone conversation and actions taken. Correspond with Call Center Supervisor and Claims Manager and keep an open channel of communication. Maintaining records and close-loop each call by completing the clerical duties which includes faxing, filling up paperwork, doing checks on credit references, as well as liaising with other departments Analyze the various parts of a problem properly and develop logical solutions within the permitted scope of work.
Qualifications:	Bachelor University Degree in any discipline (graduates only) Very Good Command of English Language. 1-2 years’ experience in a Call Center/ Customer services environment, TPA , Hospitals or Medical Centers. Flexible and ability to work shift (Working on Rotational Shifts, accepting night shift till 12:00 am) Thorough knowledge of MS Office applications Strong organizing and planning skills to work independently with efficiency and accuracy A proven track record of customer service success Requires tact and discretion in dealing with and handling confidential information Decisive, good decision making skills, able to escalate response to situations when relevant Physically fit to carry out duties. Males Only
Contact:	Apply

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