IT Customer Support

 Published Date: July 15, 2021
Job Title:IT Customer Support
Location:Egypt, Cairo
Category:Customer Service/Support, IT/Software Development, Engineering – Telecom/Technology
Description:
  • IT Support Technician
  • About the Company
  • Computer Remarketing Services Limited (CRS) is a Microsoft Authorised Refurbisher based in the UK. We sell professionally refurbished computer products to all European countries: PCs, laptops, iPhones, and tablets that are reliable and affordable.
  • We are looking for a strong IT Customer Support Specialist to join our team. Salary: Competitive
  • Please do not apply if you do not have good knowledge of computer troubleshooting.
  • Job description:
  • Inputting orders into our ERP system.
  • Answering customers calls and emails from domestic and international customers.
  • Troubleshooting computers and laptops problems by email or over the phone.
  • Making sure customer tickets are being responded to within a good time frame and in a polite, friendly, and professional manner.
  • Printing delivery labels.
  • Uploading tracking information to various sales channels.
  • Identifying and posting replacement parts to customers.
  • Helping with general admin work in the office.
Qualifications:
  • Skills Required:
  • Fluent/Native in English, preferably proficient in one other European language (French, Spanish, German, or Italian) is a must.
  • Experience working in a First Line IT Support Role.
  • Professional telephone manner.
  • Strong people and communication skills.
  • Excellent verbal and written English.
  • Accuracy and attention to details essential.
  • Candidate must be a strong multitasker with good organisational and prioritising skills.
  • Good knowledge of Microsoft Software is preferable.
  • Excel VLOOKUP knowledge and data analysis/visualisation will be advantageous.
  • Knowledge Required:
  • Good knowledge of Microsoft and Apple software’s essential
  • Very good knowledge of computer troubleshooting, from Windows based products to Apple OS.
  • Knowledge of installing Windows 10 and OSX operating systems.
  • Experience with remote support software such as Logmein or Anydesk.
  • Knowledge of Assembling and disassembling computers, laptops, MacBook’s, iMacs and iPads.
  • Troubleshooting software and hardware problems including removing viruses, backing up old data, changing RAM, HDD, and CPUs.
Salary:8000 to 12000
Contact:
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Posted in Customer Service/Support Engineering - Telecom/Technology IT/Software Development