Telesales Manager – khaltura!

Job Title:	Telesales Manager
Education:	Bachelor’s Degree
Location:	Egypt, Cairo
Category:	Customer Service/Support, Operations/Management, Sales/Retail
Description:	Responsible for achieving Monthly and Annual Targets Create and maintain leads and target lists for potential new customers over the phone Provide continuous reporting on sales achieved Lead a team of 20+ telesales agents at varying skill levels fostering a culture of performance, accountability and motivation. Provide coaching and training to assist in exceeding future member expectations, driving sales results, ensuring adherence to compliance guidelines and building customer loyalty. Manage team to achieve goals on phone service levels, call quality, outbound contacts, sales Create a culture of motivation, performance, accountability and agent development and growth. Conduct side-by-side observations, review calls for quality monitoring and regularly hold 1×1 feedback sessions. Ensure effective lead management practices and agent pipeline follow up for new leads and customer follow up Analyze trends based on historical data to close performance gaps ensuring high sales conversion rate and cancellation rates. Take calls as appropriate to help service level in case of emergency.
Qualifications:	At least 7 Years in Tele Sales Field with 2 Years as Team Leader or Supervisor Must-Have experience Selling In KSA Strong managerial and sales skills. Ability to multitask. Good verbal and written communication skills. Ability to work well under pressure. Ability to write and present reports.
Salary:	10000 to 15000
Contact:	Apply

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