Social Media Moderator

• Answer customer inquiries related to the company.

• Manage and Moderate our social media accounts: comments, messages, WhatsApp and calls.

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

• Keep records of customers data and note useful information

• Stay up to date with the latest social media best practices and technologies

• Excellent communication skills.
• Excellent problem-solving skills.
• Fluency in written and spoken English/Arabic.
• Previous experience is preferred but not required
• Basic understanding of using MS Office application.