Paid Summer Internship (Call Center Agent)

• Receive inbound calls for International & Domestic Air, Hotel booking inquiries from customers.

• Answer customer queries, as well as probe the customer to obtain a full understanding of what information is being requested.

• Identifying and assessing customers’ needs to achieve satisfaction.

• Make sure that all customers issues are handled.

•Provide accurate, valid and complete information by using the right methods/tools.

•Follow up (Call and Email) with customers in case of pending/escalated issues.

• Communicate clearly and effectively with customers.

• Minimum of 6 months experience as a customer service agent in Travel agency
• Immediate joiners are preferable.
• Excellent communication and presentation skills characters.
• Ability to multitask, prioritize, and manage time effectively.
• 9 working hours from 3:00 PM till 12:00 PM
• 2 Rotational days off.
• It’s an #internship for 3 to 6 months.
• Males Only.