Service Desk Specialist (Damietta)

 Published Date: July 5, 2021
Job Title:Service Desk Specialist (Damietta)
Location:Egypt, Damietta
Category:Customer Service/Support, IT/Software Development, Engineering – Telecom/Technology
Description:
  • Take tickets  during high volume periods.
  • Manage incidents  in the Service  Desk system.
  • Queue Management.
  • Ensure incidents are routed to the appropriate support team.
  • Evaluate tickets for Trending.
  • Draft Knowledge Base Articles personally or work with engineering leaders for repeat issues.
  • Compile comprehensive  and accurate reporting of all resource usage, including  project tracking, incident tracking and resolution, status, and management.
  • Provide users with (IT) services through a service desk function.
  • Develop and maintain incident resolution database and work constantly to improve the incident resolution process.
  • Communicate to users any changes impacting their equipment and software.
  • Establish and maintain an information resource library to include  software, systems documentation, periodicals,  and report management systems.
  • Assist Service Desk staff with more difficult  incidents, referring incidents to the appropriate support team.
  • Manage Knowledge, Management process.
  • Other duties as assigned.
Qualifications:
  • Bachelor’s degree  in Computer science/ engineering.
  • 0-2 years of experience.
  • Knowledge about CCNA,MCSA.
Contact:
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Posted in Customer Service/Support Engineering - Telecom/Technology IT/Software Development