IT Help Desk Specialist

Job Title:	IT Help Desk Specialist
Experience:	2 to 5
Location:	Egypt, Cairo
Category:	IT/Software Development, Engineering – Telecom/Technology
Description:	Serve as the first point of contact for Team Members seeking technical assistance and respond to queries in a timely manner. Troubleshoot, diagnose, and resolve technical issues related to hardware, software, networks (LAN/WAN), or any other systems. Set up computers for Team member’s use, and ensure proper installation of cables, operating systems, and/or appropriate software, and give permissions to appropriate users for application usage. Oversee the performance of computer systems and perform random checks to maintain smooth computer operation. Perform remote troubleshooting through diagnostic techniques and pertinent questions. Coordinate with the vendors and other functional departments to fix day to day IT issues to ensure stable operations. Escalate unresolved issues to the next level of support. Develop a detailed log of events and issues and their resolution status, and report on it as required. Maintain technical documentation and service catalog on the installation of software, a configuration of hardware, and problem troubleshooting. Identify and suggest possible improvements in procedures.
Qualifications:	BSc/BA in IT, Computer Science or relevant field Years of experience at least 3 years Ability to diagnose and resolve basic technical issue Experience with remote desktop applications and help desk software. Excellent problem-solving and communication skills. Ability to provide step-by-step technical help, both written and verbal
Contact:	Apply

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