Call Center Agent

About the company : 

we are a brand online store since 2015, we are growing and expanding very fast in the market.

we are looking to hire an E-Commerce Customer Service Representative to join our great environment.

Our E-Commerce Customer Service Representative will be a key contributor to growing our business.

Benefits : 
very very flexible management 
very good environment 
2 days off
8 working hours.

Responsibilities:

• Build sustainable relationships and engage customers by taking the extra mile.
• Conduct calls and moderation tasks like answering the clients by using chats on the social media channels like Facebook and so on. 
• Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
• handling customer queries and complaints and providing quality and timely resolution in line with the established guidelines.
• Assist in the processing of online purchases quickly and while providing superior service to customers
• Ensure that all customer issues are resolved at the first instance, refer or escalate to seniors staff as a secondary solution to maintain customer satisfaction.

• Experience in e-commerce is a plus.
• BS/BA degree.
• experience call center.
• Mokattam residents
• Fresh graduates can apply but must have high communication skills and must be from El-Mokattam pr nearby El mokkatm.
• Soft Skills: Active – Smart – Problem Solver – flexible – Time management.