Help Desk Specialist

Job Title:	Help Desk Specialist
Education:	Bachelor’s Degree
Location:	Egypt, Cairo
Category:	Installation/Maintenance/Repair, IT/Software Development, Engineering – Telecom/Technology
Description:	Monitor and respond quickly to incoming requests relate to IT issues. Maintain computer systems and act as support if any system goes down. Responsible for PC’s, Printers, Servers, and related equipment (monitor, keyboard, mouse, hard drive, etc.) Maintain user PCs, including upgrades and configuration as needed. Assist with onboarding of new users. Keep inventory of all equipment, software, and license users. Install, configure, and upgrade PC software. General awareness of computer systems, PC repair, and network management Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise. Ability deploys, configure, and support operating systems on desktop and mobile Understanding and appreciation for information security within systems and user devices. Strong drive to provide excellent customer service and experience, with an awareness of prioritization of tasks, stakeholders, budget, and time.
Qualifications:	Bachelor’s degree in computer science or related field from a reputable university. Minimum 1 Year of experience in the same role Understanding of network concepts. Experience in Network installation and configuration. IT certifications are preferred (CCNA, MCSA). Previous experience in basic maintenance of photocopiers & printers. Great troubleshooting abilities and attention to detail. Very good communication and problem-solving skills. Very Good command of English.
Contact:	Apply

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