IT Help Desk Engineer – Nile Badrawi Hospital

 Published Date: June 29, 2021
Job Title:IT Help Desk Engineer – Nile Badrawi Hospital
Education:Bachelor’s Degree
Location:Egypt, Cairo
Category:Installation/Maintenance/Repair, IT/Software Development, Engineering – Telecom/Technology
Description:

Key Responsibility (Tasks): 

  • Research and identify solutions to software and hardware issues.
  • Diagnose and troubleshoot technical issues, including account setup and network configuration.
  • Track computer system issues through to resolution, within agreed time limits
  • Properly escalate unresolved issues to appropriate internal teams.
  • Provide prompt and accurate feedback to Employees.
  • Refer to internal database or external resources to provide accurate tech solutions.
  • Ensure all issues are properly logged.
  • Prioritize and manage several open issues at one time.
  • Follow up with Employees to ensure their IT systems are fully functional after troubleshooting.
  • Prepare accurate and timely reports.
  • Document technical knowledge in the form of notes and manuals.
Qualifications:
Experience, Education and Training:
  • BS degree in Information Technology, Computer Science or equivalent.
  • 2 years of experience in providing help desk support.
  • Good English.
  • Hands-on experience with Windows OS.
  • Good understanding of computer systems, mobile devices and other tech products.
  • Ability to diagnose and troubleshoot basic technical issues.
  • Familiarity with remote desktop applications and help desk software.
  • Excellent problem-solving and communication skills.
  • Ability to provide step-by-step technical help, both written and verbal
  • Additional certification in Microsoft and Cisco or similar technologies is a plus
Contact:
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Posted in Engineering - Telecom/Technology Installation/Maintenance/Repair IT/Software Development