Registrar Officer

The Undergraduate Registration Specialist is expected to professionally perform the following tasks according to defined priority under the direct supervision of the Undergraduate Registration Supervisor:

• Students Changing Registration Data Requests.
• Students Courses Add & Drop Requests:

          – Follows up and guides students according to announcement sent.

• Changing/Switching Tutorial Groups Requests.
• Separation Letters Issuing.
• Counter Setup:

          – Makes sure all counter supplies are always available such as handouts, student forms, brochures, and                    hanging important announcements.

          – Keeps counter organized and tidy.

          – Coordinates with the Undergraduate Archives Specialist the transfer of hard files to office. archives

• Students Registration Data Entry & Revision.
• Absence Excuses and drop out excuses for enrolled students.

Offering direct client services the Students Registration Specialist is expected to serve the following:

• Accommodate daily students and parents traffic, takes inquiries and guides/directs them adequately in a professional and friendly manner.
• Deliver high-quality, accessible services that meet their needs.
• Provide accurate, timely and useful information to students in relation to their course of study, enrolment, policies, services and processes.
• Give accurate and comprehensive information.
• Provide fair, transparent and efficient complaints and appeals procedures.
• Provide clear statements of students’ academic records to their parents (including transcript of records, attendance reports, etc.)
• Respond to personal, telephone, email and enquiries from office members.
• Report problems and follows up their solving process.
• Ensure cleanliness, comfort and security.

• Primary teaching language at high school is English – A must
• Attainment of University/College Degree – A must
• Strong background in the educational/customer service field – preferable.
• Fluent English Language skills.
• Excellent MS Word, Excel and Outlook.
• Excellent communication and presentation skills.
• A hard worker that is capable of multitasking and dealing with work under pressure.
• Effective administrative skills, including the ability to organize and prioritize own workload in order to meet tight deadlines, whilst maintaining a high degree of accuracy.
• Team Worker.