Collections Manager

• Maintain up-to-date billing system.
• Generate and send out invoices.
• Follow up on the collection and allocation of payments.
• Carry out billing, collection and reporting activities according to specific deadlines.
• Perform account reconciliations.
• Monitor customer account details for non-payments delayed payments and other irregularities.
• Research and resolve payment discrepancies.
• Review AR aging to ensure compliance.
• Maintain accounts receivable customer files and records.
• Follow established procedures for processing receipts, cash, etc.
• Investigate and resolve customer queries.
• Communicate with customers via phone, email, mail or personally.

Work Experience

• At least 10 years of experience in the field of humanitarian assistance, including at least 5 years’ Monitoring and Evaluation experience, including in the design of monitoring tools, data collection, data analysis, visualization and report writing.
• Excellent Command of English Language
• Skills of finding different solutions to solve credit and collection problems.
• Ability to respect deadline and work under pressure