IT Help Desk Support Specialist – Alexandria

Job Title:	IT Help Desk Support Specialist – Alexandria
Experience:	1 to 3
Education:	Bachelor’s Degree
Location:	Egypt, Alexandria
Category:	Installation/Maintenance/Repair, IT/Software Development, Engineering – Telecom/Technology
Description:	Understand what your customers are looking for. Ensure continues IT Operations to all business functions by providing 1st & 2nd IT support. The office is in Cairo, but we provide IT support, improvements & maintenance also for Berlin, London, Amsterdam, Singapore, etc. Ability to prioritize, investigate and troubleshoot 1st + 2nd line issues. Optimize IT processes. Manage improvements for IT equipment (working stations – PCs, laptops, mobile devices, etc) and software according to company policies. Ensure Customer/Client Service Quality. Improve end-user productivity by access to professional support service. 24/7 support, 365 days divided in shifts.
Qualifications:	Graduate in Computer Science/Engineering. 1-3 years of experience in computer engineering, systems administration, engineering support or consulting. V.good written and spoken English. Disciplined, Self-driven and focused on getting results, love to automate manual tasks. Quickly learn new things and adapting to change. Ability to communicate with different groups of people; Focus on Customer Satisfaction. Awareness of security procedures within IT. Initial network troubleshooting knowledge. Knowledge of Windows, Chrome & Mac Operating Systems, experience with hardware. Knowledge of Google Apps (GSuite), Active Directory, Remote Desk Service and how SAML SSO works.
Contact:	Apply

Collected from: