IT Help Desk

• Providing technical assistance for questions and problems
• Resolving problems with networks and other computer systems
• Diagnosing system errors and other issues
• Following up with customers to ensure full resolution of issues
• Running reports to analyses common complaints and problems
• Installing or changing software and operating system to fix issues
• Remotely accessing hardware or software for clients to make changes and fix problems
• Responding to Request via Ticket, email, or phone

Hard Worker

Able to work under pressure

Very Good Communication Skills

Problem Solving Skills