Social Media Moderator

As a member of the Sales Department, the moderator collaborates with other departments within SYE and the main tasks will be :

• Moderate the comments and messages
• Answer customer inquiries related to the company.
• Replying to direct messages and comments on social media platforms.
• Contact potential or existing customers to inform them about a product or service using scripts
• Provide accurate, valid, and complete information
• Follow up and coordinate the customer journey to ensure the results
• Keep records of calls and customers data and note useful information

• Arabic/ English Typing Speed skills.
• Excellent English in writing and reading
• Previous experience in all social media channels.
• Previous Experience in Advertisements and Facebook Posting
• Previous experience in the same job
• Ability to learn about products and services and describe/explain them to prospects
• Excellent knowledge of English
• Excellent communication and interpersonal skills
• Cool-tempered and able to handle rejection
• Outstanding negotiation skills with the ability to resolve issues and address complaints