Account Manager

Primary Responsibilities:

• Manage a portfolio of large accounts and understand their business goals and challenges to help achieve renewal targets
• Define and execute your success plan strategy for maturing and expanding customer accounts by establishing and managing relationships and understanding critical success factors
• Collaborate with customer to build and manage Customer Success Plans to aid the customer in achieving their objectives
• Become a Trusted Advisor to key Customer stakeholders to enhance overall Customer experience
• Work with internal cross-functional counterparts in Sales, Product, Engineering and Professional Services to evolve, scale and improve our customer’s experience
• Maintain customer satisfaction by removing roadblocks, and influencing product roadmaps in support of our existing customers
• Work with Customer to programmatically measure success & operationalize business cadence through regular communication along with thoughtful Quarterly Business Reviews
• Develop services plan, and overall services alignment, to drive appropriate levels of enablement and adoption for long term growth and consumption of products
• Partner with internal Account team on cross-sell, up-sell and renewal opportunities
• Share best practices on Adoption, Enablement & Change Management
• Promote upgrades to Customers to utilize new features & realize new benefits
• Share Customer success stories & related ROI

• English Fluency is a must.
• Bachelor’s Degree in relevant discipline or equivalent experience
• Relevant experience in a Software Company is preferred
• Previous similar experience is a must for at least one year
• Deep understanding of a SaaS Customer engagement
• Strong relational skills to establish Trusted Advisor relationships with large complex Enterprise Customers
• Strong organizational/time management skills and the ability to manage multiple Customers simultaneously
• Self-starter who thrives in a fast-paced environment
• Can work independently and as part of a distributed team
• Excellent verbal and written communication skills
• Demonstrated Customer service, leadership and team interaction
• Ability to bridge technology and business goals to provide productive solutions