Command Center Engineer

 Published Date: June 23, 2021
Job Title:Command Center Engineer
Location:Egypt, Cairo
Category:IT/Software Development, Engineering – Telecom/Technology
Description:
  • Responsible for providing the first level of resolution in troubleshooting network, hardware, and software issues.
  • Responsible for providing on-time problem resolution.
  • Ability to work with different levels of knowledge and diagnose different problems.
  • Ability to identify the different problems which need escalation to different teams and follow up with them till resolution.
  • Can work with different tasks smoothly and effectively.
  • Responsible for dealing with different providers to report and follow up with them on any outage during working hours.
  • Handle different requests using the ticket system or e-mail.
  • Deliver the knowledge needed to the customers in a simple way

 

Qualifications:
  • Bachelor’s degree in Computer Science or Engineering
  • 0-2 years of experience in a similar position.
  • Knowledge of Active Directory DNS DHCP
  • Knowledge of Microsoft Infrastructure
  • Understanding of Network fundamentals and protocols
  • Basic coding and programming knowledge
  • Excellent command of English. 
  • Strong troubleshooting and problem-solving skills.
  • Flexible and can work under pressure.
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Posted in Engineering - Telecom/Technology IT/Software Development