Customer Service Agent

In this role, you will be responsible for communicating closely with our influencers through phone and  WhatsApp to present for them our partner Applications (live streaming and short videos), training them on the usage of the applications, develop and enhance their content creation skills to achieve a higher level of reputations, fame and monthly targets.

Duties and responsibilities

• Response to our clients (influencers) through WhatsApp and phone calls in Arabic .
• Create and track data on google sheets
• Developing a solid and trusting relationship between influencers and the agency.
• Resolving influencer’s issues and complaints. Developing a complete understanding of the App needs.
• Train our influencers on listed Application functions and usage.
• Present and notify about new updates.
• Responsible for keeping current influencers satisfied and delivering exceptional service on a day-to-day basis.
• Assist in content creation and enhancement for influencers.

Job Requirements

• Experience: 1 – 3 years as an agent
• Age: 22 to 30 years old
• Male & female
• Graduated only
• Familiar live-streaming and short videos apps ( Bigo Live – TikTok – Hago – Likee – Mico Live – Line Live)
• Good at English written and understanding
• High communication and negotiation skills
• near to 6 October is preferred (Seikh Zaied , Giza , haram, dokki , mohandesen )
• Microsoft office is needed

Benefits :

• Legal contract
• Bonus and monthly KPI
• Social insurance (after preparation period )
• Medical insurance (after preparation period )
• Transportation allowance
• Office snacks and coffee corner
• Flexible hours.
• Training and development programs