IT Service Desk Specialist

•Provide technical assistance and support for incoming queries and issues related to computer systems, software and hardware.

•Respond to queries on site or remotely.

•Respond to Ticketing System within the defined SLA.

•Guide users through problem-solving process.

•Install, modify and troubleshoot technical issues.

•Resolve problems by running diagnostic programs.

•Install computer peripherals for users.

•Follow up with users to ensure issue has been resolved.

•Gain feedback from users about computer usage.

•Identify and escalate situations requiring urgent attention.

•Bachelor’s degree of computer science or any relevant field .

•minimum 1 year of experience in the service desk is a MUST.

•Excellent command of both written and spoken English is a Must.

•Basic knowledge of different operation systems like Linux and windows is a plus.

•Basic knowledge of Android and iOS Development is a plus.

•ITI graduate is preferable.

•Cairo and Giza residents only.