Service Manager – khaltura!

Job Title:	Service Manager
Experience:	8 to 9
Education:	Bachelor’s Degree
Location:	Egypt, Alexandria
Category:	Engineering – Other
Description:	Delegating and directing service tasks, managing service team members to ensure the team’s objectives and sales goals are met. Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers. Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory. Setting up and maintaining a service desk and evaluating its efficiency. Resolving service desk problems and improving service methods to increase the service desk’s productivity and customer service. Monitoring department issues and client complaints to create methods to lessen recurring issues. Auditing work and customer service to ensure the company’s high standards, efficiency, and productivity goals are met. Maintaining strong relationships with dealers, and sales representatives. Helping to train new employees in company procedures. Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company’s adherence to these regulations, and remaining current on the industry’s standards and new innovations, materials, tools, and processes.
Qualifications:	Works well under pressure and manages stressful situations Organised, efficient, and results-driven Strong customer service and salesmanship skills
Contact:	Apply

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