Account Manager – E Commerce

 Published Date: June 17, 2021
Job Title:Account Manager – E Commerce
Experience:2 to 3
Education:Bachelor’s Degree
Location:Egypt, Giza
Category:Customer Service/Support, Sales/Retail
Description:
  • Handles new and old Enterprise and partnership accounts
  • Supports functions related to delivering information between different scopes of business (i.e development and marketing)
  • Aids in support to  VIP  clients job requirements
  • Perform regular online meeting with customers , communicate using chats, calls, and emails for prospective customers.
  • Handles customer inquiries in a courteous and professional manner.
  • Provide technical software support and nontechnical responsive and competent telephone support.
  • Ensure that all customer issues are resolved at the first instance, refer or escalate to seniors staff as a secondary solution to maintain customer satisfaction.
Qualifications:
  • Experience in Dealing with VIP customers is a Must
  • Can work shifts and flexible in handling customers for urgent cases within weekends if needed as per Work needs
  • Soft Skills: Active – Smart – Problem Solver – flexible – Time management.
  • Language Skills: Very good level of English writing and reading.
Contact:
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Posted in Customer Service/Support Sales/Retail