Client Relation Specialist

• Develop and maintain strong and professional business relations with existing clients to ensure profitability and prosperity for our company and our clients

Responsibilities:

• Develop strong and trusted relationships with clients through timely and accurate communications to maintain a strong professional relationship
• Manage high volume of client interactions, resolve clients’ issues in an accurate and timely manner to ensure excellent client satisfaction
• Attend account reviews internally and coordinate quarterly account reviews externally to ensure that the client expectations and needs are met
• Keeping a clear record and documentation of client needs and interactions to be updated on the progress of the request punctually
• Develop a deep understanding of existing client businesses to be able to develop new business opportunities in every interaction in order to increase the clients’ and the company’s profitability
• Coordinate calls, meetings and communications between Centro management and clients to act as a liaison to translate client needs and requests into action
• Facilitate inter-departmental communication by representing the client internally to effectively provide clients with support
• Help coordinate and execute existing client visit itineraries, by handling the business aspect to create new opportunities with the clients, and the non-business aspect to strengthen rapport and client relations

• Graduate
• Excellent command of English is a must, written and spoken
• Excellent communication skills, including business writing skills
• Good working knowledge of MS office
• 1 – 2 years Client Relations Specialist experience (preferred)

Technical Skills:

• Ability to effectively handle a number of diverse and complex problems at the same time
• Identify and establish rapport with individuals in the various client roles
• Data management: appropriate documentation of interactions with client
• Change management
• Emotional intelligence
• Ability to uncover the root cause of a problem by listening and seeking to understand

Core Competencies:

• Organizational skills
• Time Management skills
• High communication skills
• Presentation skills
• Humility & Integrity
• Agility
• Effectiveness
• Extensive growth
• The ability to collaborate & empower
• Commitment