Customer Service Representative

Job Title:	Customer Service Representative
Experience:	1 to 2
Location:	Egypt, Cairo
Category:	Customer Service/Support
Description:	Open and maintain customer accounts by recording account information. Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem. Recommend potential products or services to management by collecting customer information and analyzing customer needs. Prepare product or service reports by collecting and analyzing customer information. Manage large amounts of incoming calls. Generate sales leads. Identify and assess customers’ needs to achieve satisfaction. Provide accurate, valid and complete information by using the right methods/tools. Handle complaints, provide appropriate solutions and alternatives within the time limits. Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Go the extra mile to engage customers Resolve customer complaints. Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling. Place or cancel orders. Act as the company gatekeeper. Inform customer of deals and promotions. Sell products and services. Utilize computer technology to handle high call volumes. Compile reports on overall customer satisfaction.
Qualifications:	At least 1 years experience in contact lenses field or eyewear in general. Customer orientation and ability to adapt/respond to different types of characters. Excellent communication and presentation skills. Ability to multitask, prioritize and manage time effectively. Males are preferred Flexibility for rotation shifts ( Specially night shift )
Contact:	Apply

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