TES Incident Management Engineer (German Speaker)

 Published Date: June 12, 2021
Job Title:TES Incident Management Engineer (German Speaker)
Experience:1 to 3
Education:Bachelor’s Degree
Location:Egypt, Giza
Category:Customer Service/Support, IT/Software Development, Engineering – Telecom/Technology
Description:

Key accountabilities and decision ownership 

  • Perform fault troubleshooting, identification, and resolution for Vodafone Germany Enterprise  Customers.
  • Solve the Incident within the comply SLA   and meet the  agreed KPI
  • Deal with different Internal Competence Teams, Carriers, and 3rd Parties to solve the ticket when needed to solve ticket within SLA.
Qualifications:
  • Fluent in German (Written and Spoken ) – Minimum C1
  • Good Analytical Skills
  • Excellent Customer Orientation and high communication Skills
Contact:
Apply

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Posted in Customer Service/Support Engineering - Telecom/Technology IT/Software Development