Application Support Team Leader

Team Leader Application Support Engineer performs a variety of implementation, deployments, and troubleshooting requiring a wide knowledge of; company products, database engines, operating systems.

Responsibilities:

The Team Leader Application Support Engineer, as part of the team, will be responsible for:

• Manage and mentor the team members.
• improving the overall performance for the team.
• insure the implementation for the agreed service level. 
• Company application administration; Deploy, configure, integrate and test the implemented solution based on Technical and Business requirements.
• Company application troubleshooting and support during UAT and production.
• Execution of DB scripts/extracts as needed.
• React to High Severity issues technical situation that requires immediate attention.
• Work with multiple teams for the successful resolution of issues and incidents.
• Open to flexible working conditions including after-hours scheduled application maintenance and support.
• Work on-premises and/or Banks.

• Ability to troubleshoot and identify problems, follow directions, collect data, establish facts and draw valid conclusions.
• SQL , My SQL knowledge
• Very good team management skills 
• Ability to interact with clients both verbally and written; well organized and detail-oriented; ability to multi-task; ability to manage stressful situations.
• Graduated from Computer Science / Engineering University