ITIL Consultant

We are looking for ITIL Specialist who has practical experience in design, develop, operate and enhance ITIL processes in English and Arabic . 

• Manage, report, and communicate on the global performance of the processes he owns
• Own and manage the process backlog stories driving the evolution of the process from A to Z
• Coordinate and facilitate the process across the globe
• Set and enforce policies/procedures for computer systems operation and data processing
• Direct the operations of IT service representatives to ensure effective performance of job duties
• Carry out analysis of an organization’s IT structure to identify operational leaks and effect strategies for improved processes
• Conduct forecasts in order to identify possible future IT challenges and take necessary steps in minimizing risks
• Maintain an up-to-date knowledge of hardware, software and general IT systems by studying relevant publications and participating in educational programs
• Maintain accurate inventory of hardware, software, and other relevant technological tools
• Proffer recommendations to management on appropriate action plans for improved services
• Conduct ad-hoc analyses and reporting when requested
• Oversees the compilation and analysis of operational and transactional data and creates high level reports of operational results, including trend analysis
• Provides reporting and analysis to IT leadership and prepares executive summaries
• Presents results, analysis and potential solutions to senior leadership at production review meetings
• Excellent track record of establishing, maintaining and improving technology infrastructures through the use of Metrics and Key Performance Indicators

• Bachelor’s degree in Management Information Systems, Computer Information Systems, Computer Science, or a related field
• ITIL Expert certificate is a must
• Good knowledge about ISO 20000
• Risk Management
• A Project management certification is a plus.

Relevant experience:

• 7+ years of IT experience
• 4+ years of experience as a Process Owner
• 2+ years of project management experience (PMP a plus)

Skills:

• Ability to work in a dynamic and demanding environment
• Ability to communicate effectively with all levels of management
• Ability to make complex information accessible
• Excellent oral and written presentation skills.
• Excellent analytical skills and independent critical thinking.
• Makes sound decisions based upon a mixture of analysis, wisdom, experience, and judgement.
• Sets clear objectives and measures capable of monitoring process, progress, and results.
• Capable of designing and implementing practices, processes, and procedures that effectively utilize people and technology.
• Able to organize people and activities to maximize process efficiency and effectiveness and define metrics to measure process outcomes.
• Deep understanding of ITIL approach, principles, and processes
• Excellent English & Arabic skills (spoken and written)
• Broad understanding of IT technologies and business considerations