Account Manager/Customer Service Representative

• Managing and overseeing the daily operations of the MP Department and fix daily issues
• Prepare reports on accounts health status and fix monthly issues.
• Collecting and analyzing data to learn more about MP behavior.
• Maintaining updated knowledge of company products and services.
• Resolving complaints and preventing additional issues by improving processes.
• Building and maintaining strong, long-lasting customer relationships
• Overseeing MP, negotiating contracts and close agreements to maximize profit.
• Ensure the timely and successful delivery of our products according to customer needs and objectives.
• Clearly communicate the progress of monthly/quarterly initiatives to your direct manager.
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas. 
• Liaise between the customer and the account rep. teams.
• Assist with challenging client requests or issue escalations as needed.
• Monitor employee’s adherence to company and attendance policies
• Analyze daily / weekly Account Sales and order count
• Make sure there is no late order count daily per each account
• Maintain financial objectives alongside Account Representatives 
• Training employees, assign projects, set deadlines and expectations, monitor completion/adherence tasks
• Setting into/Liaising Account Rep role during leave or absence of marketplace Account Rep as needed
• Process and complete Market Analysis for potential new products if need it.
• Make sure AR Own PST and CMT when need it.
• Monitor / Analyze Products sales and grading advise Marketing Dept
• Reviewing marketplace issues and providing solutions/remedies accordingly
• Improve procedures

Qualifications & Knowledge

• Proven work experience as an Account Manager, Customer Service rep or relevant role.
• Solid experience with CRM software, Net Suite and MS Office (particularly MS Excel).
• Excellent command of English language.
• Deep digital understanding.
• Understanding of marketing, measurement and analytics, content management, digital marketing and internet technology.

Skills:

• Strong verbal and written communication skills.
• Excellent listening, negotiation and presentation abilities.
• Ability to think out of the box.
• External Market knowledge.
• Excellent sales and online marketing skills.
• Excellent computer skills.
• Strong interpersonal skills
• Self-motivated and able to thrive in a results-driven environment.
• Ability to prioritize among competing tasks.
• Critical thinking and problem-solving skills.
• Excellent time and project management skills.
• Keen attention to detail and adherence to deadlines.