Property Management & Customer Service

 Published Date: November 25, 2021

Employer:	Palma Holding
Job Title:	Property Management & Customer Service
Location:	Dubai, United Arab Emirates
Job Type:	Unspecified
Category:	Management
Description:	Managing relationships with colleagues, contractors, Housing Associations, and third-party suppliers in relation to building defects – acting as the main point of contact for the duration of the warranty period Leading and managing a team ensuring they work efficiently and proactively with customer satisfaction and teamwork at the forefront of their minds Managing relationships with internal and external suppliers and clients to ensure customer expectations are met or exceeded Ensuring the team are the first point of contact for customers, suppliers, and internal staff for all customer service issues and advice Acting as a point of escalation for complaints related to private apartments whilst under warranty Developing technical knowledge of the specification and design and build quality Assisting with keeping up to date all customer-facing materials Working closely with Head of Operations and assisting where required with meeting attendance in relation to new development operational planning, pre-opening, and mobilization activities.
Qualifications:	Proven experience in delivering excellent customer service Calm, confident, and professional demeanor in dealings with customers, contractors, and third parties in all forms of communications Highly organized – able to work under pressure and use own initiative, meet deadlines and demonstrate flexibility Excellent communication skills – liaise with a wide variety of contacts, clear and confident approach Analytical and numerate, with strong attention to detail Highly motivated, focused, and enthusiastic
Salary:	Unspecified
Contact:	Apply

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Posted in Management